Effective Date: July 23, 2026
Thank you for selecting Gildfaye. We know that when you choose a piece of home décor, you want it to reach you promptly and in excellent condition. This policy outlines our delivery areas, shipping charges, expected timeframes, and the steps to take if something does not go as planned. If anything is unclear, our team is ready to help.
1. Delivery Areas
At present, Gildfaye delivers to the following countries:
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United States
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Canada
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Mexico
If your shipping address falls outside these locations, you will not be able to finalise your order during checkout. We apologise for any inconvenience and hope to add more destinations in the future.
2. Shipping Charges and Expected Total Delivery Window
United States
Transit time: 7–20 business days
Complimentary shipping on orders of US$50 or more
Standard fee for orders below US$50: US$7.00
Canada
Transit time: 10–30 business days
Complimentary shipping on orders of US$50 or more
Standard fee for orders below US$50: US$8.00
Mexico
Transit time: 20–30 business days
Complimentary shipping on orders of US$50 or more
Standard fee for orders below US$50: US$12.00
All shipping charges are shown in US dollars and displayed clearly at checkout.
Expected total delivery time = handling time (2–7 business days) + transit time.
Approximate overall delivery windows, including handling, are:
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United States: 9–27 business days
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Canada: 12–37 business days
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Mexico: 22–37 business days
Handling may take longer during busy periods, public holidays, or for personalised or made-to-order décor. We will let you know if an item is delayed or unavailable.
These timeframes are estimates, not guarantees. Customs clearance, bad weather, public holidays, carrier problems, heavy shipping volume, and other events beyond our reasonable control can cause delays.
3. Tracking Your Shipment
Once your order has been sent, we will email a dispatch confirmation with tracking number(s). Tracking may take a few business days to appear in the carrier’s system – that is normal.
If your order includes multiple items, they may be sent in separate parcels. In that case, you may receive more than one tracking number.
4. Customs Duties and Import Taxes
Depending on where the shipment originates and where it is going, orders may be subject to customs duties, import taxes, brokerage fees, or other charges levied by the destination country.
Unless clearly stated otherwise at checkout, these costs are not included in the product price or shipping fee and are the recipient’s responsibility.
Please note that we cannot mark an order as a “gift” or lower the declared value – we are legally required to state the actual purchase price.
5. Incorrect or Incomplete Addresses
You are responsible for giving us a complete and accurate delivery address.
If you notice a mistake, contact us as soon as possible. Once your order has entered processing or has been sent, we cannot guarantee that the address can be changed.
If you ask us to resend to a corrected address, you will be responsible for the additional shipping costs.
Any extra shipping, return, or redelivery costs caused by an incorrect or incomplete address will be borne by the customer where permitted by law. This does not apply if the delivery problem was caused by an error on our part.
6. Lost, Delayed, or Delivered Packages
If your tracking information has not updated for a long time, or if a package marked “delivered” cannot be found, please:
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Check around your doorstep, mailbox, or reception area;
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Ask family members, neighbours, or building management;
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Contact the carrier directly with your tracking number; and
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If you still need help, contact us at gddfyy1@126.com or support@xacxh.com with your order number.
We will open an investigation, which may take some time and may require your cooperation. If the carrier confirms that the package was lost in transit, we will provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
7. Refused or Undeliverable Packages
If a package is refused, unclaimed, or cannot be delivered because of an incorrect address, failure to pay applicable customs fees, failure to collect after multiple delivery attempts, or other reasons attributable to you:
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Actual return shipping and customs costs may be deducted from any eligible refund where permitted by law;
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The original shipping fee, if any, is generally non-refundable;
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If you request redelivery to a corrected address, you will be responsible for the additional shipping costs; and
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Refund eligibility will be assessed after the returned package is received and inspected.
These deductions are not a restocking fee. We do not charge a restocking fee for approved returns.
8. Contact and Company Information
If you have any questions about shipping or need assistance with an order, please contact us at gddfyy1@126.com or support@xacxh.com.
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States
Thank you for visiting Gildfaye. We hope you find something beautiful that brings warmth and joy to the moments that matter.
Company Profile
Brand:
Gildfaye
Website:
gddfyy.com
Gildfaye is the trading brand used on gddfyy.com.
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Telephone number:
+86 130-8500-6896
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gddfyy1@126.com
support@xacxh.com
Gildfaye is run by Hefei Jiaheng Furniture Co., Ltd., which manages gddfyy.com, order processing, customer service, and related ecommerce activities.