Refund Policy

Effective Date: July 23, 2026

Company: Hefei Jiaheng Furniture Co., Ltd.
Brand: Gildfaye
Website: gddfyy.com

This Refund Policy is provided by Hefei Jiaheng Furniture Co., Ltd., the legal entity operating the brand Gildfaye and the website gddfyy.com.

Returns, cancellations, and exchanges are governed by our separate Returns and Cancellation Policy. This Refund Policy explains how approved refunds are issued after an order cancellation, return, exchange, damaged or incorrect item issue, or refund request has been reviewed. In this policy, “reimbursement” means refund where applicable.

1. Refund Eligibility

After we receive and inspect an authorised return, where a return is required, we will notify you whether your refund has been approved. In cases where we confirm that a physical return is not required, we will notify you of the refund decision after reviewing the supporting information.

Approved refunds will cover the purchase price of the eligible returned or affected item(s). Any sales tax originally collected by us on the refunded item will also be returned where required by applicable law.

Refunds may be available for eligible items that are damaged, defective, incorrect, incomplete, incorrectly produced, materially different from what you confirmed, or otherwise covered by applicable law, subject to review.

2. Refund Amount

Approved refunds will cover the purchase price of the eligible returned or affected item(s).

Any sales tax originally collected by us on the refunded item will also be returned where required by applicable law.

For an approved change-of-mind return:

  • The eligible item’s purchase price will be refunded;

  • Original shipping fees are non-refundable;

  • Return shipping is the customer’s responsibility; and

  • We do not charge a restocking fee for approved returns.

When a refund results from our confirmed error, such as a wrong, damaged, defective, or incomplete item:

  • The affected item’s eligible purchase price will be refunded if a refund is selected;

  • The applicable original shipping fee will be refunded where appropriate; and

  • Authorised return shipping costs will be covered or reimbursed.

3. Original Shipping Fees

Original shipping fees are refundable only if the return is due to our error, such as a wrong, damaged, defective, or incomplete item, or where otherwise required by law.

For change-of-mind returns, original shipping costs are non-refundable.

4. Return Shipping Reimbursement

For merchant-responsible returns involving damaged, defective, incorrect, or incomplete items, we will provide return instructions and cover reasonable authorised return shipping costs when a return is required.

If the return is due to a damaged, defective, incorrect, or incomplete item, we will also reimburse reasonable authorised return shipping costs you incurred in accordance with our written return instructions. We may request a valid shipping receipt or other proof of payment.

For change-of-mind returns, including dissatisfaction with the style or colour, ordering the wrong item or variation, or no longer wanting the item, you are responsible for the return shipping costs.

We recommend using a trackable shipping method for change-of-mind returns. We are not responsible for items lost or damaged in transit before they reach the authorised return address.

Please do not send returns using cash-on-delivery or similar services.

We do not charge a restocking fee for approved returns.

5. Taxes, Duties, and Third-Party Charges

Customs duties, import taxes, brokerage fees, or other non-refundable charges imposed by government authorities, carriers, or other third parties are not reimbursable by us.

Any sales tax originally collected by us on the refunded item will be returned where required by applicable law.

6. Refund Method

Approved refunds will normally be issued to your original payment method.

We generally do not issue refunds to a payment method different from the one used for the original purchase.

7. Refund Processing Time

Approved refunds will normally be issued to your original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.

8. Refunds for Damaged, Defective, Incorrect, or Incomplete Items

We carefully check every piece before it leaves us, but occasionally items may be damaged or affected during delivery.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with:

  • Your order number;

  • A clear description of the issue;

  • Photos or videos showing the item and the problem;

  • Photos of the shipping label and outer packaging, if relevant; and

  • Confirmation of your delivery address.

After reviewing your request, we will provide an appropriate solution based on the circumstances. This may include replacement parts, a replacement item, an exchange, or a refund for the affected item.

If the problem is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or authorised return shipping costs.

Please do not discard the item or its packaging while your request is being reviewed unless our customer service team tells you otherwise.

9. Late or Missing Refunds

If an approved refund has not appeared after the expected time:

  1. Check your bank or payment account;

  2. Contact your card issuer, bank, or payment provider; and

  3. Contact our customer service team if you still need help.

Please include your order number and any refund confirmation previously provided.

10. Incorrect Addresses and Undeliverable Orders

You are responsible for providing a complete and accurate delivery address.

If an order is returned or cannot be delivered due to an incorrect or incomplete address, failure to collect after multiple delivery attempts, refusal of delivery, or unpaid customs charges:

  • Actual return shipping and customs costs may be deducted from any eligible refund where permitted by law;

  • The original shipping fee, if any, is generally non-refundable;

  • If you request redelivery to a corrected address, you will be responsible for the additional shipping costs; and

  • Refund eligibility will be assessed after the returned package is received and inspected.

These provisions do not apply where the delivery problem was caused by an error on our part.

11. Contact and Company Information

If you have any questions about a refund, please contact us at:

Customer Service Emails:
gddfyy1@126.com
support@xacxh.com

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.

Telephone number:
+86 130-8500-6896

Company Information

Brand: Gildfaye
Website: gddfyy.com
Legal Entity: Hefei Jiaheng Furniture Co., Ltd.
Store Operator: Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code: 91340104MAERYKN114
Registered Business Address: Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province

For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.

Current return warehouse address:

Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States

Gildfaye is operated by Hefei Jiaheng Furniture Co., Ltd., which is responsible for the operation of the online store gddfyy.com, order processing, customer service, and related ecommerce activities.