Effective Date: July 23, 2026
Company: Hefei Jiaheng Furniture Co., Ltd.
Brand: Gildfaye
Website: gddfyy.com
This Payment Policy is provided by Hefei Jiaheng Furniture Co., Ltd., the legal entity operating the brand Gildfaye and the website gddfyy.com. It should be read together with our Terms of Service, Shipping Policy, Returns and Cancellation Policy, Refund Policy, Privacy Policy, FAQ, and Contact Us page.
1. Accepted Payment Methods
We use Oceanpayment(Direct) as our payment service provider. At checkout, available payment methods may include Visa, Mastercard, American Express, Discover, and any additional methods displayed through Oceanpayment(Direct) at checkout.
The exact payment options shown to you depend on your billing country or region, shipping destination, currency, card type, device, and Oceanpayment(Direct)’s availability. Only the payment methods displayed at checkout can be used for that order. We do not accept payment methods that are not shown at checkout.
2. Payment Processing and Fees
Payments are processed securely by Oceanpayment(Direct). Our payment settings show that Oceanpayment(Direct) applies a 2% transaction fee, and card processing rates are set by Oceanpayment(Direct).
These are processing costs associated with our use of Oceanpayment(Direct). Unless a separate fee is clearly displayed at checkout before you confirm payment, these processing costs are not added as an additional charge to your order total.
All prices are displayed in United States dollars (USD) unless otherwise stated. Shipping fees, taxes, duties, and other applicable charges will be shown at checkout where available. International orders may also be subject to customs duties, import taxes, brokerage fees, or other destination charges. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient. Please see our Shipping Policy and FAQ for more information.
3. Currency and Bank Charges
If your card or payment account is in a different currency, your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges. Gildfaye does not control these charges and cannot refund them. The final amount charged to you may vary based on your payment provider’s exchange rate and fees.
4. Authorisation and Charges
When you place an order, you authorise Oceanpayment(Direct) to charge your selected payment method for the order total shown at checkout. Depending on the payment method and provider, payment may be captured immediately or after order review.
Submitting an order does not automatically mean that the order has been accepted. We may review, limit, or cancel an order for legitimate reasons, including:
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product unavailability;
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pricing, description, or availability errors;
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payment or authorisation problems;
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suspected fraud or unauthorised activity;
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delivery restrictions;
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unusually large or duplicate orders; or
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orders that appear to be intended for unauthorised resale.
If we cancel an order after payment has been received, we will normally refund the amount paid to the original payment method.
5. Payment Security
We take payment security seriously. Payment card details are processed by Oceanpayment(Direct) and its payment partners. We generally do not store complete payment card numbers or security codes.
We may receive limited payment-related information, such as payment status, transaction ID, payment method, and the last few digits of your card, so that we can manage your order, provide customer support, prevent fraud, and process refunds. Please see our Privacy Policy for more information about how we collect, use, and protect your personal information.
6. Failed, Declined, or Pending Payments
If your payment is declined, fails, remains pending, or requires additional verification, your order may not be processed until the issue is resolved. You may need to retry payment, use another payment method, or contact your bank or payment provider.
If you believe a payment was taken but your order was not confirmed, please contact us with your order number and the email address used to place the order. We will check the payment status with Oceanpayment(Direct) and help as quickly as possible.
7. Order Changes and Cancellations
If you need to change or cancel your order, please contact our customer service team as soon as possible at gddfyy1@126.com or support@xacxh.com, and include your order number.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that changes or cancellations can be made. If cancellation is approved before processing, production, or shipment has started, we will normally refund the eligible amount to your original payment method.
Please also see our Returns and Cancellation Policy for more information.
8. Refunds
Approved refunds are processed under our Refund Policy and will normally be issued to your original payment method.
Approved refunds will normally be issued within 5–10 business days after approval. Your bank, card issuer, or payment provider may take additional time to reflect the refund in your account.
Original shipping fees are refundable only if the return is due to our error, such as a wrong, damaged, defective, or incomplete item, or where otherwise required by law. For change-of-mind returns, original shipping costs are non-refundable. Customs duties, import taxes, brokerage fees, or other charges imposed by government authorities, carriers, or third parties are not refundable by Gildfaye.
Please see our Refund Policy for full details on refund eligibility, amount, method, and timing.
9. Chargebacks and Payment Disputes
If you have a problem with a payment or order, please contact us first so we can try to resolve it quickly. We are happy to help with order status, refunds, returns, or payment questions.
If you initiate a chargeback or payment dispute, we may need to provide relevant order and payment information to Oceanpayment(Direct), the bank, or the payment provider as part of the dispute process.
10. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in our payment methods, service providers, business practices, or legal requirements. The revised version will be posted on this page with a new effective date. Changes will apply prospectively unless otherwise required by law.
11. Contact and Company Information
If you have any questions about payments, please contact us. When contacting us about an existing order, please include your order number and the email address used to place the order.
Customer Service Emails:
gddfyy1@126.com
support@xacxh.com
Store Website:
gddfyy.com
Telephone number:
+86 130-8500-6896
Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.
Brand:
Gildfaye
Store Operator / Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Current Return Warehouse Address:
Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.
Gildfaye is operated by Hefei Jiaheng Furniture Co., Ltd., which is responsible for the operation of the online store gddfyy.com, order processing, customer service, and related ecommerce activities.