Thanks for stopping by Gildfaye — a home décor brand created to bring warmth, character, and a personal touch to everyday spaces. Whether you have a question about one of our decorative pieces, need help with an order, or simply want to learn more about what we offer, our team is happy to assist.
To help us get back to you quickly and accurately, please include as much of the following as you can:
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Your order number, if you have one;
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The email address you used when placing the order;
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The name or link of the product you're asking about;
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A clear, brief description of your question or concern; and
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If an item arrived damaged, defective, incorrect, or incomplete, please attach clear photos or videos — they help us understand the issue faster and find the right solution for you.
Customer Service
Customer Service Emails:
gddfyy1@126.com
support@xacxh.com
Store Website:
gddfyy.com
Our support team checks messages regularly on business days and will reply as soon as we can. While we can't always promise an immediate response, we promise a thoughtful one.
For urgent order-related matters, please mark your message as "Urgent" and explain the issue clearly — we'll prioritize it wherever possible.
Returns
For any return issue, please do not send items to our registered address unless our team has instructed you to do so. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please reach out by email or through the store backend. We will reply as soon as possible.
Customer service hours:
Monday–Friday
9:30 AM–12:00 PM
2:00 PM–6:30 PM
Current return warehouse address:
Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States
Company Profile
Brand:
Gildfaye
Website:
gddfyy.com
Gildfaye is the trading brand used on gddfyy.com.
Telephone number:
+86 130-8500-6896
Store Operator:
Hefei Jiaheng Furniture Co., Ltd.
Legal Entity:
Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code:
91340104MAERYKN114
Registered Business Address:
Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Customer Service Emails:
gddfyy1@126.com
support@xacxh.com
Gildfaye is run by Hefei Jiaheng Furniture Co., Ltd., which manages gddfyy.com, order processing, customer service, and related ecommerce activities.