Effective Date: July 23, 2026
What kinds of home décor does Gildfaye carry?
Gildfaye is a home décor shop. Our range includes decorative pieces for everyday living and seasonal touches — such as figurines, wall art, ambient lighting, planters, outdoor ornaments, and other home accessories. Materials, colours, dimensions, and designs differ by item and stock, so the product page is the best place for exact details.
Which countries do you deliver to?
Right now, we deliver within the United States, Canada, and Mexico. If your shipping address is outside those countries, checkout will not allow you to finish the order.
How much time does order handling take?
Most items that are in stock are prepared within 2–7 business days. Pre-order, made-to-order, or specially handled pieces may need more time; any longer handling period will be listed on the product page.
How long will delivery take?
After dispatch, the estimated transit windows are:
United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days
These windows do not include handling time.
What are the shipping charges?
Orders of US$50 or more ship without charge. For orders under US$50, standard shipping is:
United States: US$7.00
Canada: US$8.00
Mexico: US$12.00
How do I follow my order?
When your order is sent, we’ll email tracking details to the address you used. You can also sign in to your account and open the “Orders” area.
Why has my tracking not changed?
Tracking can take a few business days to show up after dispatch. If nothing changes for a long while, contact us with your order number and we’ll investigate.
Will everything come in one parcel?
If you order several pieces, they may be sent separately. You may get more than one tracking number. That is normal — particularly when items are stocked in different places.
Can I alter or cancel my order?
Need to change the address, colour, style, or cancel? Contact us as soon as possible with your order number. Once the order has moved into processing, production, or shipping, changes or cancellations cannot be guaranteed.
Can home décor be returned?
Eligible pieces may be returned within 30 days of delivery. Please get in touch before sending anything back. For décor returns, items should be unused and in their original packaging, with all parts and tags, unless they arrived damaged, defective, or incorrect. Full details are set out in our Returns, Refunds and Cancellation Policy.
What should I do if my piece arrives damaged or wrong?
Please contact us without delay and include your order number, a description of the problem, and clear photos or videos of the item, its packaging, and the shipping label. Once we’ve reviewed the information, we’ll offer a suitable resolution.
Can personalised or custom décor be returned?
Personalised, custom-made, and made-to-order pieces generally cannot be returned simply because you changed your mind. This does not affect your rights if the item arrives damaged, defective, incorrectly made, or materially different from what you confirmed.
Will customs charges apply?
Orders delivered to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless stated otherwise at checkout, these costs are the customer’s responsibility.
What if I gave the wrong address?
Contact us right away. Once your order has entered processing or has been dispatched, we cannot guarantee that the address can be changed. Please check your details carefully when ordering.
How can I reach Gildfaye?
Customer Service Email: gddfyy1@126.com; support@xacxh.com
Store Website: gddfyy.com
Contact Phone: +86 130-8500-6896
When writing about an existing order, please include your order number and the email address used to place it.
Who runs Gildfaye?
Brand: Gildfaye
Store Website: gddfyy.com
Legal Entity: Hefei Jiaheng Furniture Co., Ltd.
Store Operator: Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code: 91340104MAERYKN114
Registered Business Address: Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
Gildfaye is run by Hefei Jiaheng Furniture Co., Ltd., which manages gddfyy.com, order processing, customer service, and related ecommerce activities.
For return-related matters, please do not send items to our registered address unless our team has instructed you to do so. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States
Thank you for visiting Gildfaye. We hope you find pieces that bring warmth and character to your everyday spaces.