Effective Date: July 23, 2026
Company: Hefei Jiaheng Furniture Co., Ltd.
Brand: Gildfaye
Website: gddfyy.com
This Returns and Cancellation Policy is provided by Hefei Jiaheng Furniture Co., Ltd., the legal entity operating the brand Gildfaye and the website gddfyy.com.
Approved refunds are processed under our separate Refund Policy. Please review the Refund Policy for refund eligibility, amount, method, and timing.
If anything is unclear, please reach out. We are happy to help.
1. Cancelling or Amending an Order
If you need to cancel or change an order, please contact our customer service team as soon as possible at gddfyy1@126.com or support@xacxh.com, and include your order number and the change you would like to make.
We will make every reasonable effort to assist you. However, once an order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be completed.
Personalised or made-to-order décor items may enter production shortly after order confirmation, so timely changes may not be possible.
2. Window for Returns
You may request a return within 30 days of delivery for qualifying items.
Please always contact us before sending anything back. Unauthorised returns may be refused or may delay the reimbursement process.
3. Conditions for Return Eligibility
For change-of-mind returns, the item must:
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Be unused, unworn, unwashed, and undamaged;
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Be in its original packaging where reasonably possible;
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Include all original parts, accessories, and promotional items; and
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Be accompanied by valid proof of purchase.
We may refuse a return if the item shows signs of use, damage, alteration, or incomplete packaging not caused by us.
4. Items We Cannot Take Back
Unless an item is damaged, defective, incorrect, incorrectly produced, materially different from what you confirmed, or otherwise covered by applicable law, we generally cannot accept change-of-mind returns for:
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Personalised or custom-made décor pieces; and
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Made-to-order items.
Any applicable return restriction will be clearly stated on the relevant product page before purchase. This section does not limit any mandatory consumer rights available under applicable law.
5. Damaged, Defective, Incorrect, or Incomplete Goods
We carefully check every piece before it leaves us, but occasionally items may be damaged or affected during delivery.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us promptly with:
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Your order number;
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A clear description of the issue;
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Photos or videos showing the item and the problem;
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Photos of the shipping label and outer packaging, if relevant; and
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Confirmation of your delivery address.
After reviewing your request, we will provide an appropriate solution based on the circumstances. This may include replacement parts, a replacement item, an exchange, or a reimbursement for the affected item.
If the problem is confirmed to be our fault or our fulfilment partner’s, we will cover the applicable replacement or authorised return shipping costs.
Please do not discard the item or its packaging while your request is being reviewed unless our customer service team tells you otherwise.
6. Postage for Sending Items Back
For merchant-responsible returns involving damaged, defective, incorrect, or incomplete items, we will provide return instructions and cover reasonable authorised return shipping costs when a return is required.
For change-of-mind returns, including dissatisfaction with the style or colour, ordering the wrong item or variation, or no longer wanting the item, you are responsible for the return shipping costs.
Original shipping fees are non-refundable for change-of-mind returns unless otherwise required by law. Any customs duties, import taxes, brokerage fees, or similar charges paid directly to customs authorities, carriers, or other third parties generally cannot be reimbursed by us.
We recommend using a trackable shipping method for change-of-mind returns. We are not responsible for items lost or damaged in transit before they reach the authorised return address.
Please do not send returns using cash-on-delivery or similar services.
We do not charge a restocking fee for approved returns.
7. Return Address
Always contact us at gddfyy1@126.com or support@xacxh.com for return authorisation and instructions before sending any item back.
Once your return request has been reviewed and approved, we will send you an approval email containing the applicable return address and detailed return instructions for your order. The return location may vary depending on the product, order, and customer location.
Our registered business address is not a return address. Please do not send any item to the address printed on the original parcel or to our registered business address unless our customer service team expressly instructs you to do so in writing.
Items sent without prior approval or to an unauthorised address may be refused, delayed, lost, or returned to the sender.
Current return warehouse address:
Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States
8. Exchanges
Exchanges are subject to product availability and review of your request.
Depending on the product, issue, order, and customer location, we may require the original item to be returned before sending a replacement. Please do not return the original item unless our customer service team instructs you to do so.
If a return is required, the approval email will provide the applicable return address and detailed instructions.
If the requested replacement is unavailable, we may offer another appropriate solution, such as a reimbursement or the option to place a new order.
9. Refund Reference
Approved refunds are processed under our separate Refund Policy. Please review the Refund Policy for refund eligibility, amount, method, and timing.
10. Contact and Company Information
If you have any questions about an order cancellation, return, exchange, or refund, please contact us at:
Customer Service Emails:
gddfyy1@126.com
support@xacxh.com
Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible.
Telephone number:
+86 130-8500-6896
Company Information
Brand: Gildfaye
Website: gddfyy.com
Legal Entity: Hefei Jiaheng Furniture Co., Ltd.
Store Operator: Hefei Jiaheng Furniture Co., Ltd.
Unified Social Credit Code: 91340104MAERYKN114
Registered Business Address: Room 1611, Zhongchen Holiday Plaza, No. 157-1 Jinzhai South Road, Heye Di Street, Shushan District, Hefei City, Anhui Province
For return-related issues, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address.
Current return warehouse address:
Attn: RMA Department / Case 4G-209P
Warehouse: Peachtree Returns Depot – Dock 6
5140 Chattahoochee Way, Unit 11
Atlanta, GA 30339-2758
United States
Gildfaye is operated by Hefei Jiaheng Furniture Co., Ltd., which is responsible for the operation of the online store gddfyy.com, order processing, customer service, and related ecommerce activities.